Last updated: November 2026
Nevaland Toys values your privacy. This policy describes the personal information collected through nevalandtoy.com, how it is processed, when it may be disclosed, and your rights.
1. Who We Are
Nevaland Toys is responsible for personal information processed through its online store.
Address: 94 Stourbridge Rd, Halesowen B63 3UN, United Kingdom
Email: help@nevalandtoy.com
Phone: +44 74 8773 9136
Website: nevalandtoy.com
2. Information We Collect
Depending on your interactions with our store, we may collect:
-
Contact details, including your name, telephone number and email address.
-
Order details, including purchased products, transaction values, billing and delivery addresses, and returns.
-
Payment confirmation, transaction references and information received from payment providers.
-
Customer service correspondence and enquiries.
-
Technical data, including IP addresses, browsers, devices and security logs.
-
Website activity and cookie preferences, where permitted.
Information may come directly from you or from providers involved in payments, deliveries and website operations.
3. How and Why We Use Your Information
Processing orders: We process personal information to fulfil purchases, arrange delivery, manage payments and returns, and perform our contract with customers.
Customer support: We use relevant information to respond to questions and resolve issues, relying on contractual obligations or legitimate interests as appropriate.
Security: We may examine transactions and technical activity to detect fraud, prevent misuse and maintain a secure website.
Legal obligations: We retain and disclose information when required for accounting, taxation or other lawful purposes.
Marketing: Promotional messages are sent with consent or another applicable lawful permission. Customers can unsubscribe at any time.
Analytics: Optional analytics technologies requiring consent are used only when that consent has been obtained.
4. Payment Processing
Payment service providers process the payment information necessary to complete transactions according to their own security and privacy arrangements.
We receive transaction information needed for payment confirmation, refunds and customer assistance.
5. Cookies and Similar Technologies
Cookies support essential functions such as shopping baskets, sessions and secure checkout.
Where required, we obtain consent before using optional analytics or advertising cookies. Customers may reject or withdraw consent using available cookie controls.
Browser settings can also restrict cookies, although disabling essential cookies may affect website functionality.
6. Who Receives Your Information
We share information where necessary with:
-
Ecommerce and hosting providers.
-
Payment processors.
-
Delivery and fulfilment partners.
-
Customer support, security and IT providers.
-
Marketing and analytics providers where legally permitted.
-
Accountants, legal advisers and professional service providers.
-
Public authorities when disclosure is legally required.
Relevant information may also be transferred during a lawful business reorganisation, subject to appropriate safeguards.
7. International Transfers
Some providers may process personal data outside the United Kingdom.
Where required by UK data protection law, transfers are supported by appropriate adequacy arrangements or contractual safeguards.
8. How Long We Keep Information
Order and financial records are retained for applicable tax and accounting requirements and related claims.
Customer correspondence is retained as needed to resolve enquiries, complaints and disputes.
Marketing preferences are retained until consent is withdrawn or the customer unsubscribes, subject to minimal suppression records.
Security records are retained for periods reasonably necessary to protect our systems and investigate incidents.
Information is deleted or anonymised when it is no longer required.
9. Your Data Protection Rights
Subject to applicable law, you may request:
-
Access to personal information.
-
Correction of inaccurate information.
-
Deletion of eligible information.
-
Restriction of processing.
-
Data portability where applicable.
-
Objection to processing based on legitimate interests.
-
Objection to direct marketing.
-
Withdrawal of consent.
To exercise these rights, email help@nevalandtoy.com.
We may request reasonable identity verification. We normally respond within one month, subject to lawful extensions.
10. Information Security
We apply appropriate technical and organisational measures to protect customer information.
No internet service is entirely risk-free. Customers should avoid sending sensitive credentials or full payment card details by email.
11. Children's Information
Although our products may be designed for children, purchasing and account services are intended for adults.
Contact us if you believe a child has submitted personal information without appropriate authorisation.
12. Information Required for Purchases
Certain contact, payment and delivery details are necessary to process an order.
Marketing consent is optional and is not required to purchase products.
13. External Websites
Links to external websites may appear on our store. Their operators are responsible for their own privacy practices.
14. Complaints
Please contact help@nevalandtoy.com if you have concerns about our handling of personal information.
You may also have the right to complain to the UK Information Commissioner's Office.
15. Changes to This Policy
We may revise this policy to reflect changes in our services, legal requirements or data practices.
Updates will be published on this page with a revised date, and additional notice will be provided where required.
16. Contact Us
Nevaland Toys
94 Stourbridge Rd
Halesowen B63 3UN
United Kingdom
Email: help@nevalandtoy.com
Phone: +44 74 8773 9136
Website: nevalandtoy.com